Frequently Asked Questions

2. Is it safe to use my credit card to order online?
Yes. ValuDisplay® uses VeriSign® to secure your online information. Click on the VeriSign® symbol on the home page for detailed information. Return to top

3. Does the web site except international orders?
At this time, ValuDisplay® does not currently accept international orders online. Please call us toll-free at 888-421-4241 to discuss your international options. Our hours of operation are Monday through Friday, 9 a.m. - 8 p.m., Eastern Standard Time and Saturday, 10 a.m. - 2 p.m. Eastern Standard Time. Return to top

4. Will I receive an order confirmation?
Yes, you will be notified by e-mail that your order has been received. Return to top

5. When can I expect my order to be shipped?
All in-stock orders received by 5:45 p.m. Eastern Standard Time are shipped the same day using UPS Ground. Arrival time will vary by destination ranges from 1 - 7 business days. Return to top

6. How do I calculate my shipping charges?
For your convenience, we provide a handy shipping chart so you know your total order amount prior to shipping. Return to top

Merchandise Total	Regular Ground Delivery
	Western Region	Eastern Region
Up to $35	$5.45	$7.85
$35.01 to $60.00	$7.95	$10.25
$60.01 to $100.00	$12.95	$15.75
$100.01 to $175.00	$18.50	$20.50
$175.01 to $260.00	$25.25	$28.50
$260.01 to $475.00	$35.75	$39.75

Merchandise over $475.00 will be initially charged 9% for freight. After actual freight is determined, your account will be invoiced or credited the difference.

7. Can I check the status of my online order?
Yes, under the Customer Service section, you can check your online order status under the Order History Section. Return to top

8. Will I be charged sales tax?
The only states that we currently charge sales tax to are New Jersey, Maryland, Pennsylvania, Arkansas, and California. Return to top

9. What is ValuDisplay®'s price guarantee?
We strive to maintain a standard of competitive pricing and we will beat any competitor's advertised price. Return to top

10. What is ValuDisplay®'s guarantee in merchandise?
We stand behind every item we sell. If for any reason you are unhappy or unsatisfied with an item, please call us for an immediate return authorization number, no questions asked. Return to top

11. What is ValuDisplay®'s exchange / return policy?
If for any reason, an item has not met your expectations, we will exchange or refund the item, no questions asked. Please call our customer service toll-free number at 877-218-7551, 9:00 a.m. to 5:00 p.m., Monday through Friday, Eastern Standard Time for an immediate return authorization number. Return to top

12. How do I exchange or return an item?
It's easy. Just call our toll-free customer service number 877-218-7551, 9:00 a.m. to 5:00 p.m., Monday through Friday, Eastern Standard Time for an immediate return authorization number. Return to top

13. Do you have a minimum dollar amount?
ValuDisplay® has a low $25.00 minimum order amount (does not include shipping and taxes). Return to top

14. When does my credit card get charged?
Your credit card will not be billed until your item ships. Return to top

15. What shipping method is used?
Most orders ship UPS so that your merchandise can be traced. If an item is oversized delivery will be by common carrier and you will be notified at the time of purchase if any of your items will be using this method of transportation. Return to top

16. Do you have a catalog I can request?
Please click on the Customer Service button on the home page and then click on the Catalog Request button or call us toll-free at 888-421-4241, 9:00 a.m. to 8:00 p.m., Monday through Friday and Saturday 10:00 a.m. to 2:00 p.m., Eastern Standard Time. Return to top

17. May I request samples of a product?
We offer samples on select items. Please click on the Customer Service button on the home page and then click on Sample Request button or call us toll-free at 888-421-4241, 9:00 a.m. to 8:00 p.m., Monday through Friday and Saturday, 10:00 a.m. to 2:00 p.m. Eastern Standard Time. Return to top

18. How can I tell what I've ordered online in the past?
Please click on the Customer Service button on the home page and then click on Order History to review all online purchases and status. Return to top

19. How do I obtain my tracking number?
Your tracking number will be e-mailed to you when the order is shipped. Tracking number can only be provided for UPS or FEDEX shipments. Return to top

20. Is it possible to customize or personalize any of your products for my business needs?
Online items are only available as shown. Please call us at 800-231-9600 or send us an e-mail at sales@valudisplay.com for additional options. Return to top

21. What does ValuDisplay® do with my customer information?
ValuDisplay® uses the personally identifiable information (such as name, address, telephone number) you provide for internal purposes, such as confirming and tracking your order, customer registration, and informing you of our new products and special offers. ValuDisplay® has business relationships established with other companies whom we deem trustworthy and whose privacy policies are consistent with ours. In these cases, we would only share the contact information that will enable such companies to contact you regarding products and services that may be of interest to you. Return to top

22. What is ValuDisplay®'s security and privacy policy?
ValuDisplay® respects your right to privacy and uses encryption and authentication tools to protect the security of the personal information you share with us. ValuDisplay® has business relationships established with other companies whom we deem trustworthy and whose privacy policies are consistent with ours. In these cases, we would only share the contact information that will enable such companies to contact you regarding products and services that may be of interest to you. Return to top

23. How do I update my personal file?
On the home page, click on the Customer Service tab and enter the Change Profile area. Return to top

24. What shipping methods are available for orders to Alaska, Hawail, Virgin Islands, Puerto Rico and areas outside the United States?
For these areas, we currently ship USPS. Return to top